We want you to be completely
satisfied with your purchase from Siineo International. If for any reason you
are not satisfied, we will gladly accept returns or exchanges subject to the
following conditions:
Eligibility:
To be eligible for a return or exchange, the item must be in new and unused condition, with all original packaging and tags attached.
Timeframe:
You have 7 days from the date of delivery to initiate a return or exchange.
After 7 days, all sales are final and
no returns or exchanges will be accepted.
Return Process:
To initiate a return or exchange, please email or phone our customer service team. We will provide you with a return authorization number and instructions for returning the item.
The item must be returned to us within 7 days of receiving the return authorization number.
We recommend using a trackable
shipping method to return the item, as we cannot be held responsible for lost
or damaged packages.
Refunds:
Refunds will be issued to the original form of payment.
Shipping fees are non-refundable.
Depending on your bank or credit card
company, it may take several business days for the refund to appear on your
account.
Exchanges:
If you wish to exchange an item,
please follow the same process as for returns.
We will ship the new item to you once we receive the returned item and verify that it meets our eligibility criteria.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team within 5 days of receiving the item.
We will provide you with instructions
for returning the item and a replacement will be shipped to you as soon as
possible.
By making a purchase from our
website, you agree to our return policy. We reserve the right to modify our
return policy at any time without notice. If you have any questions or concerns
about our return policy, please contact our customer service team.
